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2010-05-12
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The restaurant is not bad. The food is nice, and the prices reasonable. I have been there about half a dozen times with other family members. However, something happened today which means we won't be returning. I will try to be as unbiased as possible and just give the facts.First of, the waiters and waitresses are all very polite and accommodating. However, due to one reason or another a family member made a complaint to the manager. I am not sure if he is the head manager or just one of the ca
First of, the waiters and waitresses are all very polite and accommodating. However, due to one reason or another a family member made a complaint to the manager. I am not sure if he is the head manager or just one of the captains, but he wore a suit instead of a uniform. During the complaint, the family member got quite upset and said, "You don't need to explain anymore". Now, regardless of what the customer said, as long as he wasn't swearing, being abusive, making personal attacks, or being unduly impolite, I think it's only good customer service for the manager to keep calm. Instead, this manager lost his temper, and said, "I also don't want to explain anything to you either". He said it several times and some other remarks then had the last word before just walking off!! What kind of service is that?
I can imagine hard working waiters, working long hours with low pay losing their temper with a difficult customer. But a manager? This guy does nothing but stand at the door way. I already didn't like this manager before the incident because his body language is so low class, unlike the other waiters who are all very professional.
Anyway, I have nothing against this restaurant and its staff overall, and had decent experiences in the past. Nonetheless we won't be coming back.
張貼